Pinnacle Medicare Services: Telephone Support

Beneficiary
Information

Contacting Pinnacle Medicare Services

If you wish to contact us via email, please visit our Email Support Page.

Beneficiary Contact Information (For Beneficiary Use Only)
Medicare Unit	Contact Information
Part A Appeals	Part A Redeterminations P. O. Box 3277 Little Rock, AR 72203-3277
Part B Appeals	Pinnacle Medicare Services PO Box 8150 Little Rock, AR 72203
Customer Service Medicare Part A and B	1-800-MEDICARE (1-800-633-4227) TDD: 1-877-486-2048

Health Care Provider Services
Medicare Unit	Contact Information
Medicare Part A Provider Inquiries	Pinnacle Medicare Services PO Box 1418 Little Rock, AR 72203 Phone: (866)548-0527 TDD: (877) 726-1711 Provider Audit Fax: (501) 378-2097 Provider Reimbursement Fax: (501) 378-2184
Part A Appeals	Part A Redeterminations P. O. Box 3277 Little Rock, AR 72203-3277
Medicare Part A Interactive Voice Response Unit (IVR) (Status Checks)	(877) 207-4251 (Status Checks Only) Available 24 hours a day 7 days a week.
Medicare Part B Provider Inquiries and Appeals	Pinnacle Medicare Services PO Box 8150 Little Rock, AR 72203 Phone: (866) 345-0274 TTY: (877) 726-1711
Telephone Reopenings	(866)799-2110
Medicare Part B Interactive Voice Response Unit (IVR) (Status Checks)	(877) 908-8434 (Status Checks Only) Available 24 hours a day 7 days a week.
Medicare Part A Provider Enrollment Information on Submitting an Enrollment Application Online	Part A Provider Enrollment Pinnacle Medicare Services P. O. Box 1418 Little Rock, AR 72203-1418 Or 400 West Capitol Avenue; Ste. 1100 Little Rock, AR 72201 Phone: (888) 733-6820 Fax: (501) 378-2159 FOR OVERNIGHT DELIVERY ONLY! Pinnacle Business Solutions Inc. Part A Provider Enrollment c/o Provider Audit & Reimbursement Regions Center 400 West Capitol Suite 1100 Little Rock AR 72201
Medicare Part B Provider Enrollment Change of Provider Address, Tax ID, etc. Update Provider Information Obtain a new Arkansas Part B Medicare Provider # Update a provider telephone number Information on Submitting an Enrollment Application Online	Arkansas Medicare Part B Provider Enrollment Post Office Box 34260 Little Rock, Arkansas 72203 Toll Free Telephone Assistance available Monday through Friday 9:00 am - 12:00 pm CST (866) 582-3251
Medicare Secondary Payer (MSP)	Please mail general MSP Inquiries to: Pinnacle Medicare Services Attention: MSP P O Box 34407 Little Rock, AR 72203 Telephone assistance available 8:00 a.m. - 4:00 p.m. CST (Part B) Phone Number 866-794-0477 Telephone assistance available 9:00 a.m. - 11:30 a.m. CST and 1:00 p.m. - 3:30 p.m. CST (Part A) Medicare Secondary Payer Recovery Contractor Auto, No-fault, Liability P.O. Box 33828 Detroit, MI 48232-3828 Phone number 866-677-7220 Medicare Secondary Payer Recovery Contractor-GHP P.O. Box 33829 Detroit, MI 48232-3829 Phone number 866-677-7220 Medicare Secondary Payer Recovery Contractor-WC P.O. Box 33831 Detroit, MI 48232-3831 Phone number 866-677-7220 Delivery by Courier Services JP Morgan Chase MSPRC MI1-8245 9000 Haggerty Road Belleville, MI 48111
Refunds/Overpayments	Refunds - Pinnacle Medicare Services P.O. Box 8075 Little Rock, AR 72203-9710
Where To Submit Paper Claims	Pinnacle Medicare Services Attn: Claims P O Box 1418 Little Rock AR 72203 Physical address for overnight deliveries 601 Gaines Street Little Rock, AR 72201-4007
Freedom Of Information Request	Pinnacle Medicare Services Freedom of Information P.O. Box 83310 Baton Rouge LA 70884-3310
Electronic Services	EDI Services, a Division of Pinnacle Medicare Services P.O. Box 2181 Little Rock, AR 72203 (866) 582-3247 (501) 378-2419

COB Contractor:
MSP Claims Investigation Project
P.O. Box 33847
Detroit, MI 48232

National Fraud Hotline
Phone:
1-800-HHS-TIPS (1-800-447-8477)
E-mail
hhstips@oig.hhs.gov
Mail
Office of Inspector General
Department of Health and Human Services
Attn: HOTLINE
P.O. Box 23489
Washington, D.C. 20026

Palmetto Government Benefits Administration
Railroad Medicare
P.O. Box 10066
Augusta, GA 30999
Beneficiary Contact Number: (800) 833-4455
Provider Contact Number: (877) 288-7600

Qualified Independent Contractor (QIC)
Q2 Administrators, LLC
QIC Part B South Operations
P.O. Box 183092
Columbus, OH 43218-3092

Durable Medical Equipment Regional Carriers
Contact List

Durable Medical Equipment Regional Carriers (DMERCs) process Medicare claims for durable medical equipment, prosthetics, orthotics and supplies (DMEPOS).

The residence of the beneficiary determines the regional carrier that processes the claim. Submit DMEPOS claims to the appropriate DMERC. Use the following table to determine where to file your DMERC claims.

DMERC

State jurisdiction
(determined by beneficiary’s residence)

Region A
National Heritage Insurance Company (NHIC)
P.O. Box 9146
Hingham, MA 02043-9146
www.medicarenhic.com

Provider Line (866) 419-9458
Beneficiary Line (800) 633-4227
Connecticut
Delaware
District of Columbia
Maine
Maryland
Massachusetts New Hampshire
New Jersey
New York
Pennsylvania
Rhode Island
Vermont

Region B
AdminaStar Federal, Inc.
8115 Knue Road
Indianapolis, IN 46250
http://www.adminastar.com

Provider Line (877) 299-7900
Beneficiary Line (800) 633-4227
Illinois
Indiana
Michigan
Kentucky Minnesota
Ohio
Wisconsin

Region C
CIGNA Government Services
P.O. Box 20010
Nashville, TN 37202
http://www.cignamedicare.com

Provider Line (866) 270-4909
Beneficiary Line (800) 633-4227
Alabama
Arkansas
Colorado
Florida
Georgia
Louisiana
Mississippi
New Mexico
North Carolina Oklahoma
Puerto Rico
South Carolina
Tennessee
Texas
U.S. Virgin Islands Virginia
West Virginia

Region D
Noridian Mutual Insurance Company
901 40^th St. South; Ste. 1
Fargo, ND 58103
http://www.noridianmedicare.com

Provider Line (866) 243-7272
Beneficiary Line (800) 633-4227
Alaska
American Samoa
Arizona
California
Guam
Hawaii
Idaho
Iowa
Kansas
Missouri
Montana Nebraska
Nevada
North Dakota
Northern Mariana Islands
Oregon
South Dakota
Utah
Washington
Wyoming

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